Orientation for your initial visit
If you have any questions, please complete our contact form.
Medical Masks
Medical masks are optional during your appointment. If you would like your therapist to wear a medial procedure mask during your visit, just let us know. We can also provide a procedure mask for you to wear, upon request.
As a healthcare setting, our masking requirements will typically follow the same guidelines as local hospitals and doctors’ offices. If medical masks become mandatory in those settings in the future, we will adjust to be in alignment with those requirements.
Thank you very much for understanding. If you have any questions, please contact us.
RESCHEDULING DUE TO ILLNESS
To protect your therapist and other patients, anyone developing cold or flu symptoms in the 48-hour period before their visit will need to reschedule their appointment. This includes symptoms such as:
- Fever
- New onset of respiratory symptoms (e.g., sore throat, runny nose, coughing, sneezing, shortness of breath)
- Nausea/Vomiting
Prior to returning to our clinic, please ensure that you have been free of fever for at least 48 hours without fever-reducing medications such as Tylenol or Advil.
Please also ensure that you have been free of nausea or vomiting for at least 48 hours.
* Rescheduling due to illness will not be subject to our short notice cancellation fee. Please contact our clinic at your earliest opportunity, to allow other clients the opportunity to attend.
Location in the Commercial Plaza at 66 Hearst way
ProCare Osteopathic Centre shares an entrance and reception area with Beyond Yoga Studio.
Parking
Free parking is available at the plaza. Beyond Yoga Studio is a corner unit, and the entrance to the studio is located on the same side of the building as the music store (Long & McQuade).
If you can see signs for Long & McQuade and Beyond Yoga, you are in the most convenient area of the parking lot.
Waiting Area
If you arrive early for your session, please let the receptionist know you have a scheduled appointment at ProCare, then proceed to remove your outdoor shoes and have a seat in the waiting area near reception.
We pride ourselves on running precisely on time at our clinic. Your therapist will greet you in the waiting area at your scheduled appointment time and accompany you to the treatment room.
*Please note: If you are more than 10 minutes early for your appointment, the front door to Beyond Yoga may be locked if no yoga classes are currently in session. In this case, please return to your vehicle until your scheduled appointment time. Your therapist will be sure to open the door in time for your appointment.
Footwear
There is a place to remove your outdoor shoes located in the hallway behind the Beyond Yoga reception desk. We ask that you follow the entryway mats and remove your shoes before sitting down in the waiting area, and before proceeding to the treatment rooms or the washrooms at the back of the studio.
Some clients choose to bring clean indoor shoes or slippers with them to change into as they enter the studio. We recommend this approach if you are uncomfortable proceeding without footwear.
Clothing
You will remain fully clothed during your osteopathy or athletic therapy appointment. Please bring comfortable clothing that can stretch to allow full range of motion (e.g., t-shirt and gym pants or shorts). It can be difficult for your therapist to work through heavy clothing such as jeans or a hooded sweatshirt.
Washrooms
Washrooms are located at the back of the studio, past the tea and water station. Please be sure to remove outdoor footwear before proceeding through the studio.
A barrier-free washroom is located at the far end of the hallway.
Accompanying Parent or Guardian
Paediatric patients 17 or under must be accompanied by a parent or legal guardian for the full duration of each visit, to make informed decisions about treatment recommendations, and to be present during manual therapy techniques.
